APA format please, 1-2 pages with 2 scholarly sources cited…
*Intro paragraph…When practicing the art of listening there’s two Principles I need to improve upon. One is “HOLD YOUR FIRE” & the other is “RESIST DISTRACTIONS”.
*How will you use two these principles at work?
*From your observations, how has lack of these two listening skills contributed to communication problems at work?
#1 Hold Your Fire
Albert Einstein believed the following: If A equals success, then the formula is A equals X plus Y plus Z. X is work, Y is play, and Z is keep your mouth shut. Overstimulation is almost as bad as understimulation, and the two together constitute the twin evils of inefficient listening. The overstimulated listener gets too excited or excited too soon by the speaker. You must learn not to get worked up about a speaker’s point until you are certain you thoroughly understand it. The secret is contained in the principle that you should withhold judgment until comprehension is complete.
Some people are greatly addicted to overstimulation. For them, a speaker can seldom talk for more than a few minutes without touching on a pet bias or conviction. Occasionally, they are aroused in support of the speaker’s point, but often the reverse is true. In either case, overstimulation reflects the desire to enter into argument. This can be especially harmful if it occurs with family members, friends, and colleagues.
The aroused person usually becomes preoccupied by trying to do three things simultaneously: calculate the harm being done to personal ideas, plot an embarrassing question to ask the speaker, and mentally enjoy all the discomfort the speaker will experience once a devastating reply is launched. With these three things happening, subsequent passages go unheard.
#2 Resist Distractions
Ours is a noisy age. People are distracted not only by what they hear but also by what they see. Poor listeners tend to be influenced readily by all types of distractions, even in an intimate face-to-face situation. Often they create distractions themselves by tapping feet, drumming fingers, clicking pens, and using electronic devices.
A good listener fights distraction. Sometimes the fight is easily won—by closing a door, turning off the radio or cell phone, moving closer to the person talking, or asking the person to speak louder. If distractions cannot be solved easily, then your task becomes one of concentration.
References: page 214…
Manning, G., & Curtis, K. (2019). The Art of Leadership (Sixth ed.). New York, NY: McGraw-Hill Education. Retrieved from https://online.vitalsource.com/#/books/9781260140439/cfi/6/6!/4/2@0:0 (Links to an external site.)
